Freshmate is committed to uncompromising quality and customer satisfaction. All our products are backed by 100% Satisfaction Guarantee.

1. How do I track my order?
Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “” to your email address book. If need assistance, please call +92 3312393534 or email us at

2. What are the shipping charges & time?
We currently offer Free Standard Shipping if your order is over Rs. 4,000/. Shipping may take 5-7 days.

3. What are the exchange, return and refund policies for Freshmate?
Any product may be returned within 10 days of purchase. For any product that you are not satisfied with, please call +92 3312393534 or email us and you’ll receive instruction on how to get an exchange or a refund.
If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instruction on how to send the product back.

4. How do I return Freshmate products if purchased from a different store?
If you purchased Freshmate products online on another website, please follow the instruction on that site for returns and refund.
If you purchased Freshmate products at one of our retailer partners, please return the item to that store according to their return and refund policy.

We stand by the quality of our products 100%.